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Privacy Policy

The Short Version

We collect only what we need to provide our service. We don’t sell your data. We don’t share it with advertisers. Your contracts remain yours.

What We Collect

Information You Give Us

  • Account details: Your name, email address, and company name when you sign up.
  • Contracts and documents: The files you upload for analysis. These are the core of what we do.
  • Communications: If you email us or use our support chat, we keep those conversations to help you better.

Information We Collect Automatically

  • Usage data: How you use OptiPact — which features you click, how long you spend on pages. This helps us improve the product.
  • Device information: Your browser type, operating system, and IP address. Standard web stuff.
  • Cookies: Small files that help the site work properly and remember your preferences.

How We Use Your Data

We use your information to:

  • Provide the service: Analyse your contracts, show you risks, suggest improvements.
  • Improve OptiPact: Understand how people use the product so we can make it better.
  • Communicate with you: Send important updates about your account or the service.
  • Keep things secure: Detect and prevent fraud or abuse.

We don’t use your contracts to train AI models for other customers. Your documents are processed to serve you, not to improve our algorithms at your expense.

Who We Share Data With

We share your data only when necessary:

  • Service providers: Companies that help us run OptiPact (hosting, analytics, email). They’re bound by strict confidentiality agreements.
  • Legal requirements: If the law requires it, or to protect our rights and safety.
  • With your consent: If you ask us to share something with a third party.

We never sell your personal information or contract data.

How We Protect Your Data

Security isn’t an afterthought for us:

  • All data is encrypted in transit (TLS) and at rest.
  • We use industry-standard cloud infrastructure with robust access controls.
  • Regular security audits and penetration testing.
  • Strict internal policies on who can access what.

Your Rights

You have control over your data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Fix any inaccurate information.
  • Deletion: Ask us to delete your account and data.
  • Export: Download your data in a standard format.

To exercise any of these rights, email us at [email protected].

Data Retention

We keep your data while your account is active. If you delete your account, we remove your data within 30 days, except where we’re legally required to retain it.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we’ll notify you by email or through the app. The date at the bottom shows when it was last updated.

Questions?

If you have any questions about this policy or how we handle your data, reach out to us at [email protected]. We’re happy to explain anything in more detail.

Last updated: January 2026